FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders are processed within 2–5 business days. After your order ships, standard delivery typically takes 5–10 business days depending on your location and carrier delays. Allow approximately 7–15 business days in total; weekends and public holidays are not counted, and this is an estimate rather than a guaranteed arrival date. You will receive a tracking number by email once your order is on the way.
Do you offer international shipping?
Our Shipping Policy currently lists the United States and Canada. Available delivery options and rates for your address are confirmed at checkout. Please review our Shipping Policy before ordering.
How much does shipping cost?
Shipping rates and any applicable free-shipping offer are shown at checkout before you pay.
Can I change my shipping address after placing an order?
Please contact us as soon as possible after placing your order. If your order has not been processed or shipped yet, we will do our best to update the shipping address. Once an order has shipped, we may not be able to make changes.
Returns & Refunds
What is your return policy?
Contact us within 30 days of receiving your order to request a return. Eligibility and condition requirements apply; this is not an unconditional money-back guarantee. Read our Refund Policy before ordering.
How do I request a return or refund?
Email us with your order number and reason for return. If your return is approved, we will provide return instructions. Refunds are usually processed after the returned item is received and inspected.
Can I return a used product?
For hygiene and safety reasons, some opened or used personal-care items may not be eligible for return unless they arrive damaged or defective. Please contact us and we will review your situation.
Product Questions
Is Ixora Life for men and women?
Yes. Ixora Life is a premium wellness brand for both men and women. Choose products according to your individual needs, and review each product's ingredients, directions and cautions before use.
Are your products safe?
Each product page brings together ingredients, directions and cautions to help you make an informed choice. However, our products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, are pregnant, nursing, taking medication, or have specific health concerns, please consult your healthcare provider before use.
Do your products make medical claims?
No. Ixora Life products are designed to support wellness, comfort, self-care, and daily routines. We do not claim that our products diagnose, treat, cure, or prevent medical conditions.
Are your products vegan or cruelty-free?
Some of our products may be vegan or cruelty-free, depending on the product. Please check the individual product description for the most accurate details.
How long do the products last?
The number of servings depends on the product and its suggested use. Each product page lists the amount included and directions. For example, our Sleep Support contains 60 capsules, a 30-day supply at two capsules per day. Check the product label for expiry and storage information.
How should I care for my products?
Follow the directions and storage instructions on the product label and product page. Keep supplements and cosmetics out of reach of children. Hair and face serums are for external use only.
Orders & Payment
What payment methods do you accept?
Available payment options are shown at checkout. Shopify checkout supports secure payment processing.
Is checkout secure?
Yes. Ixora Life uses Shopify’s secure checkout system to help protect your payment information.
Can I cancel my order?
Please contact us as soon as possible after placing your order. If your order has not been processed or shipped yet, we will do our best to cancel it. Once an order has shipped, it may no longer be cancelable.
Contact & Support
How do I contact customer support?
You can contact us through the Contact page on our website or by email at hello@ixoralife.com. We aim to respond within 24–48 business hours.
Do you have a phone number?
At this time, we provide customer support by email/contact form only.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Use the tracking link to follow your package.