Refund Policy

At Ixora Life, we want you to feel confident about your purchase. If you are not satisfied with your order, please contact us within 30 days of receiving it so we can help.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused or gently inspected, with all original packaging included where possible.

For hygiene and safety reasons, certain personal-care items may not be eligible for return once opened or used unless they arrive damaged, defective, or incorrect.

To start a return, please contact us through our Contact page with your order number and reason for return.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and work with you to make it right.

Refunds

Once your return is received and reviewed, we will notify you if the refund is approved. If approved, your refund will be processed back to your original payment method.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

At this time, we do not guarantee direct exchanges. If you need a different item, the fastest option may be to return the original item if eligible and place a new order.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

30-Day Return Requests

Please contact us within 30 days of receiving your order. Return and refund eligibility is subject to the condition requirements and exceptions described above. If something is wrong with your order, we will review the issue and help you with the next steps.